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6351b20d-403f-411f-9c22-88a6068d01de-763549- Published tags
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Public procurement
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ocds-b5fd17-f7a130cf-fcbb-486a-a19c-6c8048773003Published facts
6351b20d-403f-411f-9c22-88a6068d01de-763549The 'service wrap' is IT support services, which are listed below, in which the member of staff has reported an IT issue via the Council's help desk and the help desk has escalated to the supplier to investigate/manage. The monthly fee is based on a pre-set agreed service volume (270 incidents in a month) which is reviewed quarterly. Where this results in more than a 5% tolerance additional fees are applied. There is also a reduction whereby less than 5%. The decision taken to award this contract was made on 18/03/2024 . The contract award was made as a Call Off from Crown Commercial Services, reference - OPP-3717738 using Key Criteria Search which resulted in a single supplier.
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6351b20d-403f-411f-9c22-88a6068d01de-763549Awards and suppliers
Buyer: Sheffield City CouncilSupplier: Specialist Computer Centres (SpCC)
ocds-b5fd17-f7a130cf-fcbb-486a-a19c-6c8048773003-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.