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ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013Published facts
06080792-98ca-4d90-8979-5fb4032a0c12-162387Assignment under the Market Research Framework MR130001. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to: • Walk through the end to end journey with customers to explore their likely reactions at each stage; • Ensure the messages in the letter are clear and unambiguous; • Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.
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Award notice observed
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06080792-98ca-4d90-8979-5fb4032a0c12-162387Awards and suppliers
Buyer: H M REVENUE & CUSTOMSSupplier: IPSOS MORI
ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.