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ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcdPublished facts
2284a365-0d6f-4fae-b4ad-fdc5944fe12c-187141The main objective of this project is to deliver a coherent customer assurance framework which helps to track, assess and measure our progress against the known customer pain moments defined in section 3.2. The work framework should have been consulted on and agreed by the end of March 2018 with an implementation plan to ensure go-live by end of Q1 2018/19. The project should look at rationalising and incorporating existing customer assurance activities that are already undertaken in MP into the framework and propose suitable activities to fill the identified gaps.
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2284a365-0d6f-4fae-b4ad-fdc5944fe12c-187141Awards and suppliers
Buyer: Highways AgencySupplier: Transport Research Laboratory (TRL)
ocds-b5fd17-fb74ee7d-a6cd-4efe-a037-18bd27588fcd-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.