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ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7dPublished facts
c146e70b-0de7-438c-a032-5caf41b41417-870692This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
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c146e70b-0de7-438c-a032-5caf41b41417-870692Awards and suppliers
Buyer: Money and Pensions ServiceSupplier: CLOUDTHING LIMITED
ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.