Award notice observed
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030479-2025- Published tags
- award, contract
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Public procurement
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ocds-h6vhtk-03e0a8Published facts
030479-2025DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
Observed notice trail
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
030479-2025Awards and suppliers
Buyer: Department for Work & PensionsSupplier: ROUTE 101 LIMITED
030479-2025-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.