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073972-2025- Published tags
- award, contract
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Public procurement
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ocds-h6vhtk-03f5aePublished facts
073972-2025ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Observed notice trail
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
073972-2025Awards and suppliers
Buyer: ScotRail Trains LimitedSupplier: TELEPERFORMANCE LIMITED
073972-2025-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.