Award notice observed
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028673-2025- Published tags
- award, contract
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Public procurement
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ocds-h6vhtk-049c09Published facts
028673-2025As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Observed notice trail
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
028673-2025Awards and suppliers
Buyer: Govia Thameslink Railway LimitedSupplier: The Happy Consultancy Group
028673-2025-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.