Outsourced Services

Published facts

What the notice says

Buyer

GOVERNMENT COMMERCIAL AGENCY

Published status

complete

Latest release reference

061553-2025

CPV codes

Common Procurement Vocabulary (CPV) codes: 48490000, 64000000, 64200000, 79000000, 79210000, 79211110, 79500000, 79510000, 79512000, 79620000, 98000000

Published tags

award, contract

Latest record Bidwake loaded from this source

27 Aug 2026

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Open the official Find a Tender notice

Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Tender notice observed

   14 Mar 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   009501-2025

   Published tags

   tender

2. Tender record updated

   24 Apr 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   016787-2025

   Published tags

   tenderUpdate

3. Tender record updated

   29 Apr 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   017578-2025

   Published tags

   tenderUpdate

4. Award notice observed

   22 Sept 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

Awards and suppliers

Published award and contract facts

• Citizen Experience

  Buyer: GOVERNMENT COMMERCIAL AGENCYSupplier: ACCENTURE (UK) LIMITED

  End date in notice

  1 Oct 2029Date from the linked contract

  Value shown in notice

  £2,500,000,000Value from the linked contract

  Official source

  Open the official Find a Tender notice for Citizen Experience

  About this figure

  • This award names more than one supplier but does not divide the published value between them. The figure is shown for context and is not assigned to one supplier.
  • This value appears on 2 awards in the same procurement, so it is not included in summary totals.
  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.

  View record references

  Source

  Find a Tender

  Award or lot reference

  1

• Citizen Experience

  Buyer: GOVERNMENT COMMERCIAL AGENCYSupplier:

Related evidence

Published terms and linked processes

No recurrence, renewal or options wording appears in these notices.

No exact source-published process relationship was found.