V&A - Soft FM

Published facts

What the notice says

Buyer

Victoria and Albert Museum

Published status

complete

Latest release reference

061841-2026

CPV codes

Common Procurement Vocabulary (CPV) codes: 79952000, 90513000, 90911200, 90911300, 90919200, 90922000, 98341110, 98341120, 98341130

Published tags

award, contract

Latest record Bidwake loaded from this source

27 Aug 2026

This contract details notice is not a call for competition. We are required by law to publish this notice to provide details of a contract that we have already awarded. The V&A has entered into a contract for Soft FM (Facilities Management) services which includes, but is not limited to, the below services across the V&A estate in London and the South East: • General Services • Cleaning & Housekeeping • Waste Management • Portering Services • Support Services for Events • Pest Control • Logistics • Window Cleaning • Washroom Hygiene • Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers.

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Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Planning notice observed

   7 Apr 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   013512-2025

   Published tags

   planning

2. Tender notice observed

   26 Aug 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   051188-2025

   Published tags

   tender

3. Tender record updated

   26 Aug 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   051247-2025

   Published tags

   tenderUpdate

4. Award notice observed

   20 Mar 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

Awards and suppliers

Published award and contract facts

• V&A - Soft FM

  Buyer: Victoria and Albert MuseumSupplier: TOTAL SUPPORT SERVICES LIMITED

  End date in notice

  30 Jun 2031Date from the linked contract

  Value shown in notice

  £25,314,658Value from the linked contract

  Official source

  Open the official Find a Tender notice for V&A - Soft FM

  About this figure

  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.

  View record references

  Source

  Find a Tender

  Award or lot reference

  1

Related evidence

Published terms and linked processes

• Renewal information is statedLot VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectivelyPublished 7 Apr 2025.Open supporting notice 013512-2025
• Options are statedLot VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively

  Option to include additional ad hoc requirements for portering, sanitary products and kitchen items. Option to vary the scope of services to meet the buildings' operational needs. Option to include additional ad hoc requests for deep cleans, hawking, and large event support Known Risks (under Procurement Act, Schedule 8, Sections 5-7) are not included in the contract value estimation. Known Risks will include changes outside of ours and the supplier's control such as to living wage, inflation, and statutory changes that affect the sums paid.

  Repeated in 2 notices; the most recent statement is shown.Published 26 Aug 2025.Open supporting notice 051247-2025

No exact source-published process relationship was found.