Patient/Citizen Communication, Engagement & Hybrid Mail Solutions

Published facts

What the notice says

Buyer

NHS Shared Business Services Limited

Published status

complete

Latest release reference

028372-2026

CPV codes

Not stated

Published tags

award, contract

Latest record Bidwake loaded from this source

27 Aug 2026

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework. NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes: Lot 1 - Online (Digital) Communication Internet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics. Lot 2 - Messaging The provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms. Lot 3 - Voice The provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor. Lot 4 - Hybrid Mail The provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications. Lot 5 - Patient/Citizen Experience Solutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback Lot 6 - Workforce Communications The provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers. Lot 7 - Combined Solutions Combined end-to-end communications that can include elements from any of the previous Lots.

Open the official Find a Tender notice

Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Award notice observed

   9 Dec 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   081250-2025

   Published tags

   award, contract

2. Award notice observed

   27 Mar 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   028372-2026

   Published tags

   award, contract

Awards and suppliers

Published award and contract facts

• Digital (Online) Communication

  Buyer: NHS Shared Business Services LimitedSupplier: Airelogic Limited

  End date in notice

  15 Feb 2030Date from the linked contract

  Value shown in notice

  £250,000,000Value from the linked contract

  Official source

  Open the official Find a Tender notice for Digital (Online) Communication

  About this figure

  • This award names more than one supplier but does not divide the published value between them. The figure is shown for context and is not assigned to one supplier.
  • This value appears on 7 awards in the same procurement, so it is not included in summary totals.
  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.
  • The dates published for the award and the linked contract do not agree. A contract end date is shown only when the linked records agree.

  View record references

  Source

  Find a Tender

  Award or lot reference

  1

Related evidence

Published terms and linked processes

No recurrence, renewal or options wording appears in these notices.

No exact source-published process relationship was found.