Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS

Published facts

What the notice says

Buyer

Post Office Limited

Published status

complete

Latest release reference

071162-2026

CPV codes

Common Procurement Vocabulary (CPV) codes: 48110000, 48481000, 48810000, 48820000, 48920000, 48930000, 51110000, 51210000, 51610000, 51620000, 72210000, 72220000, 72230000, 72240000, 72250000, 72260000, 72500000, 72610000, 72810000, 72820000, 72910000, 72920000

Published tags

awardUpdate, contractUpdate

Latest record Bidwake loaded from this source

27 Aug 2026

Please note that the standstill period for Lot 2 of this procurement has been extended until 21 August 2026, therefore the earliest the contract can be signed will be 22 August 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 29 July 2026, therefore the earliest the contract can be signed will be 30 July 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 17 July 2026, therefore the earliest the contract can be signed will be 18 July 2026. Please note that a new award decision was taken for Lot 2 of this procurement on 26 June 2026. The assessment summaries issued on 21 May 2026 have been revoked and replaced by revised assessment summaries issued on 26 June 2026. OneView Commerce, Inc. remains the successful supplier. A new standstill period for Lot 2 has commenced following publication of this updated notice. The earliest date on which the Lot 2 contract may be signed is 8 July 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.

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Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Planning notice observed

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

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   Record references

   Release reference

   019789-2025

   Published tags

   planning

2. Planning record updated

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   019798-2025

   Published tags

   planningUpdate

3. Planning notice observed

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   019868-2025

   Published tags

   planning

4. Planning notice observed

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

Awards and suppliers

Published award and contract facts

• LOT 1 - Replacement Service Provider

  Buyer: Post Office LimitedSupplier: ACCENTURE (UK) LIMITED

  End date in notice

  3 Jun 2031Date from the linked contract

  Value shown in notice

  £269,000,000Value from the linked contract

  Official source

  Open the official Find a Tender notice for LOT 1 - Replacement Service Provider

  About this figure

  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.
  • The dates published for the award and the linked contract do not agree. A contract end date is shown only when the linked records agree.

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  Source

  Find a Tender

  Award or lot reference

  1

Related evidence

Published terms and linked processes

• Renewal information is statedLot 1

  Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include: - ensure key transformations and transitions have concluded

  Published 8 May 2025.Open supporting notice 019874-2025
• Renewal information is statedLot 2

  Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include: - ensure key transformations and transitions have concluded

  Published 8 May 2025.Open supporting notice 019874-2025
• Renewal information is statedLot 2

  Lot 1 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.

  Published 21 Jul 2025.Open supporting notice 041512-2025
• Options are statedLot 2

  This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.

  Repeated in 2 notices; the most recent statement is shown.Published 22 Jul 2025.Open supporting notice 042203-2025
• Renewal information is statedLot 2

  Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.

  Published 22 Jul 2025.Open supporting notice 042203-2025
• Options are statedLot 2

  This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.

  Published 11 Aug 2025.Open supporting notice 047578-2025