Horizon Replacement Services - Replacement Service Provider

Published facts

What the notice says

Buyer

Post Office Limited

Published status

complete

Latest release reference

090918-2026

CPV codes

Common Procurement Vocabulary (CPV) codes: 48110000, 48481000, 48810000, 48820000, 48920000, 48930000, 51110000, 51210000, 51610000, 51620000, 72210000, 72220000, 72230000, 72240000, 72250000, 72260000, 72500000, 72610000, 72810000, 72820000, 72910000, 72920000

Published tags

award, contract

Latest record Bidwake loaded from this source

10 Oct 2026

This UK 7 Contract Details Notice concerns the conclusion of the Lot 2 contract only. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The supplier will provide the software, associated support and maintenance services, software updates, security management and continuous optimisation services necessary to support Post Office Limited's branch operations and the delivery of Horizon Replacement Programme outcomes. Physical deployment of technology to branches is not included The contract includes the ability for Post Office Limited to commission additional services, enhancements and related deliverables through established contractual mechanisms where required to support future business needs and service developments Lot 2 requires the supplier to: - provide and maintain a cloud-based commercial off-the-shelf EPOS platform delivered as SaaS; - configure the solution to meet Post Office Limited's business and operational requirements; - provide ongoing application support, maintenance, service management and incident resolution; - deliver software updates, security patches, product enhancements and continuous improvement activities; - support integration with associated Horizon Replacement Programme services and third-party systems where required; - provide environment management, monitoring, reporting and operational performance management; and - support adoption, optimisation and future service developments throughout the contract term. The Contract value is £141,000,000 excluding VAT, for an initial 10 year term. The Authority may extend the contract up to two times at its discretion, and in each case for an additional year.

Open the official Find a Tender notice

Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Planning notice observed

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   019789-2025

   Published tags

   planning

2. Planning record updated

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   019798-2025

   Published tags

   planningUpdate

3. Planning notice observed

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   019868-2025

   Published tags

   planning

4. Planning notice observed

   8 May 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

Awards and suppliers

Published award and contract facts

• LOT 2 - COTS-EPOS-SaaS

  Buyer: Post Office LimitedSupplier: OneView Commerce, Inc.

  End date in notice

  27 Jun 2036Date from the linked contract

  Value shown in notice

  £141,000,000Value from the linked contract

  Official source

  Open the official Find a Tender notice for LOT 2 - COTS-EPOS-SaaS

  About this figure

  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.

  View record references

  Source

  Find a Tender

  Award or lot reference

  2

• LOT 1 - Replacement Service Provider

  Buyer: Post Office LimitedSupplier: Accenture UK Limited

  End date in notice

  3 Jun 2031Date from the linked contract

  Value shown in notice

  £269,000,000Value from the linked contract

  Official source

  Open the official Find a Tender notice

Related evidence

Published terms and linked processes

• Renewal information is statedLot 1

  Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include: - ensure key transformations and transitions have concluded

  Published 8 May 2025.Open supporting notice 019874-2025
• Renewal information is statedLot 2

  Optional extensions of 1+1 years will be at the Authority's discretion. Possible reasons for invoking extensions include: - ensure key transformations and transitions have concluded

  Published 8 May 2025.Open supporting notice 019874-2025
• Renewal information is statedLot 2

  Lot 1 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.

  Published 21 Jul 2025.Open supporting notice 041512-2025
• Options are statedLot 2

  This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.

  Repeated in 2 notices; the most recent statement is shown.Published 22 Jul 2025.Open supporting notice 042203-2025
• Renewal information is statedLot 2

  Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options.

  Published 22 Jul 2025.Open supporting notice 042203-2025
• Options are statedLot 2

  This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.

  Published 11 Aug 2025.Open supporting notice 047578-2025