Award notice observed
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025833-2025- Published tags
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Public procurement
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ocds-h6vhtk-052100Published facts
025833-2025Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
025833-2025Awards and suppliers
Buyer: Rochdale Borough CouncilSupplier: Kerv Experieince Ltd
025833-2025-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.