Out of Hours Call Handling Service

Published facts

What the notice says

Buyer

The Swaythling Housing Society Ltd (Trading as Abri)

Published status

complete

Latest release reference

023616-2026

CPV codes

Common Procurement Vocabulary (CPV) codes: 32551400, 64214200, 79510000, 79511000, 79512000

Published tags

award, contract

Latest record Bidwake loaded from this source

27 Aug 2026

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

Open the official Find a Tender notice

Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Planning notice observed

   10 Jun 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   031230-2025

   Published tags

   planning

2. Planning record updated

   10 Jun 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   031259-2025

   Published tags

   planningUpdate

3. Tender notice observed

   24 Jul 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   042966-2025

   Published tags

   tender

4. Tender record updated

   26 Aug 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

Awards and suppliers

Published award and contract facts

• Out of Hours Call Handling Service

  Buyer: The Swaythling Housing Society Ltd (Trading as Abri)Supplier: MORGAN SINDALL PROPERTY SERVICES LIMITED

  End date in notice

  31 Mar 2029Date from the linked contract

  Value shown in notice

  £2,200,000Value from the linked contract

  Official source

  Open the official Find a Tender notice for Out of Hours Call Handling Service

  About this figure

  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.

  View record references

  Source

  Find a Tender

  Award or lot reference

  1

Related evidence

Published terms and linked processes

• Renewal information is statedLot LOT-0001Repeated in 2 notices; the most recent statement is shown.Published 10 Jun 2025.Open supporting notice 031259-2025
• Renewal information is statedLot LOT-0001

  Optional to extend up to 84 months.

  Repeated in 3 notices; the most recent statement is shown.Published 11 Sept 2025.Open supporting notice 055978-2025
• Recurrence is statedWhole tenderRepeated in 3 notices; the most recent statement is shown.Published 11 Sept 2025.Open supporting notice 055978-2025

No exact source-published process relationship was found.