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042978-2025- Published tags
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Public procurement
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ocds-h6vhtk-0565f0Published facts
042978-2025The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
042978-2025Awards and suppliers
Buyer: The Council of the City of WakefieldSupplier: Alemba Ltd
042978-2025-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.