Collection & Recovery Services

Published facts

What the notice says

Buyer

Southern Water Services Limited

Published status

complete

Latest release reference

054124-2026

CPV codes

Common Procurement Vocabulary (CPV) codes: 79100000, 79940000

Published tags

award, contract

Latest record Bidwake loaded from this source

27 Aug 2026

We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.

Open the official Find a Tender notice

Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Planning notice observed

   21 Aug 2025

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   050570-2025

   Published tags

   planning

2. Tender notice observed

   2 Feb 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   008722-2026

   Published tags

   tender

3. Award notice observed

   9 Jun 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   054124-2026

   Published tags

   award, contract

Awards and suppliers

Published award and contract facts

• DEBT COLLECTION AND RECOVERY SERVICES

  Buyer: Southern Water Services LimitedSupplier: ADVANTIS CREDIT LIMITED

  End date in notice

  23 Nov 2030

  Value shown in notice

  Value not published

  Official source

  Open the official Find a Tender notice for DEBT COLLECTION AND RECOVERY SERVICES

  About this figure

  • This award names more than one supplier but does not divide the published value between them. The figure is shown for context and is not assigned to one supplier.
  • No value was published.

  View record references

  Source

  Find a Tender

  Award or lot reference

  1

• DEBT COLLECTION AND RECOVERY SERVICES

  Buyer: Southern Water Services LimitedSupplier: CONEXUS RECOVERY & FIELD SERVICES LIMITED

  End date in notice

  23 Nov 2030

  Value shown in notice

  Value not published

  Official source

Related evidence

Published terms and linked processes

• Renewal information is statedLot 1Published 21 Aug 2025.Open supporting notice 050570-2025
• Renewal information is statedLot 1

  Southern Water may extend the Framework Agreement beyond the initial 4‑year term by giving the Supplier at least three months’ notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

  Published 2 Feb 2026.Open supporting notice 008722-2026
• Renewal information is statedLot 2

  Southern Water may extend the Framework Agreement beyond the initial 4‑year term by giving the Supplier at least three months’ notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

  Published 2 Feb 2026.Open supporting notice 008722-2026
• Renewal information is statedLot 3

  Southern Water may extend the Framework Agreement beyond the initial 4‑year term by giving the Supplier at least three months’ notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

  Published 2 Feb 2026.Open supporting notice 008722-2026
• Renewal information is statedLot 4

  Southern Water may extend the Framework Agreement beyond the initial 4‑year term by giving the Supplier at least three months’ notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

  Published 2 Feb 2026.