Tender notice observed
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Record references
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050848-2025- Published tags
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Public procurement
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ocds-h6vhtk-058ccfPublished facts
086027-2025The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176
Observed notice trail
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Tender notice observed
Latest variant observed by Bidwake on .
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050848-2025Tender record updated
Latest variant observed by Bidwake on .
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050905-2025Tender record updated
Latest variant observed by Bidwake on .
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052767-2025Award notice observed
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Awards and suppliers
Buyer: Peabody TrustSupplier: Integrity UK Ltd
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078949-2025Award notice observed
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086027-2025