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057944-2025- Published tags
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Public procurement
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ocds-h6vhtk-059dc2Published facts
058608-2025HVCH is an integral part of NIE Networks’ fault and emergency response processes and systems. It plays a fundamental role in call handling operations, both during normal call volumes and periods of high demand. The HVCH hosted system provides 100% speech recognition, enabling customers to be identified by postcode and house number when their telephone number is not matched within the NIE Networks’ database. Using HVCH ensures callers reporting a fault never receive an engaged tone, as the call is either handled by a Customer Service Agent (CSA), or the automated HVCH system. Additionally, HVCH provides customers with the option to report a fault online.
Observed notice trail
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Award notice observed
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057944-2025Award record updated
Latest variant observed by Bidwake on .
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057960-2025Award notice observed
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058608-2025Awards and suppliers
Buyer: Northern Ireland Electricity Networks LimitedSupplier: Eckoh UK Limited
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