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063000-2025- Published tags
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Public procurement
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ocds-h6vhtk-05a9daPublished facts
017353-2026A local 7 nights a week emotional support helpline for registered service users including via text and email for registered people with complex needs. This includes those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions. The service responds to requests to callbacks offering booked and timed appointments in-bound and outbound calls, and registered users can email and text. A twenty-minute slot is allocated and where necessary the helpline staff will make onward professional referrals/contacts including safeguarding. • The service runs 7 nights a week from 6.30pm - 1.00am with calls being taken between 7.00pm and 1.00am. • The services offer time limited number of calls of approximately 20 minutes to offer support but with boundaries required for people with complex needs. • There are approximately 1300 people registered with 770 having not accessed the service to date with approx. 80 regular people in contact with the service. Some are in daily contact through to those with monthly contact. • The calls are RAG rated with the majority being amber rated, with a few being red rated. • Staff training includes Helpline Training; Suicide prevention; Risk Assessment and Management; Safeguarding; KUF and MHFA.
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
063000-2025Tender record updated
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
017353-2026Awards and suppliers
Buyer: NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARDSupplier: Suffolk Mind
063000-2025-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.