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Record references
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080700-2025- Published tags
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Public procurement
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ocds-h6vhtk-05f0f4Published facts
012169-2026Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
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Tender notice observed
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080700-2025Tender record updated
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081598-2025Tender record updated
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084114-2025Award notice observed
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Awards and suppliers
Buyer: Westminster City CouncilSupplier: HUMAN ENGINE LIMITED
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012169-2026