Tender notice observed
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082491-2025- Published tags
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Public procurement
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ocds-h6vhtk-05f4dcPublished facts
074020-2026The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Observed notice trail
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Tender notice observed
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082491-2025Award notice observed
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034200-2026Award notice observed
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074020-2026Awards and suppliers
Buyer: THE GUINNESS PARTNERSHIP LIMITEDSupplier: Allied Health Services Limited T/A Allied Healthcare
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