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000946-2026- Published tags
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Public procurement
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ocds-h6vhtk-0600aePublished facts
000946-2026Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems. The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
000946-2026Awards and suppliers
Buyer: Sheffield Hallam UniversitySupplier: Netcall Technology Ltd
000946-2026-2526-14-DTS-JM-1End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.