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009993-2026- Published tags
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Public procurement
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ocds-h6vhtk-0646faPublished facts
081496-2026Northumbrian Water requires an Intraday Workforce Optimisation and Real-Time Management solution to complement Genesys Cloud. The solution should: - Provide a corporate licence with initial access for approximately 50 users within our Operations contact Centre for a period of c6 months with a view to scaling across other NWL contact centres including but not limited to Billing (including planners, team leaders, and agents), during the contract term. Scaling up to 250 users across the term. - Initial contract term: 3 years, with a break clause after year 1, and options to extend for 3+3+3+3years (up to 15 years total). NWL reserve the right to renew the contract beyond the contract term, should this be advantageous for NWL.
Observed notice trail
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Tender notice observed
Latest variant observed by Bidwake on .
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009993-2026Award notice observed
Latest variant observed by Bidwake on .
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081496-2026Awards and suppliers
Buyer: NORTHUMBRIAN WATER LIMITEDSupplier: QSTORY LIMITED
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