Planning notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
Record references
- Release reference
013939-2026- Published tags
- planning
Loading records…
Public procurement
See the published facts, notice history, awards and supplier links in one place. Open the original Find a Tender notice for the full record.
ocds-h6vhtk-065527Published facts
076643-2026Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design. The framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities. The appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes. The framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations. Through this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.
Observed notice trail
Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.
Planning notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
013939-2026Tender notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
032174-2026Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
076643-2026Awards and suppliers
Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: Accent Marketing & Research Ltd
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: BOX CLEVER MARKETING INTELLIGENCE LIMITED
End dates, recurrence wording and links are shown as they appear in public notices. They do not create a new opportunity. If no later linked record appears here, that means Bidwake did not find one in the records it has loaded; it does not prove that none exists.
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: CM Monitor (Britain Thinks) Ltd. T/A Thinks Insight & Strat
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: DJS Research Ltd
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: Explain Market Research Limited
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: RED C RESEARCH LTD
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: Trinity McQueen Ltd
1Buyer: YORKSHIRE WATER SERVICES LIMITEDSupplier: Turquoise Thinking Ltd
1