Provision of an IT Service Management (ITSM) Solution

Published facts

What the notice says

Buyer

Northern Ireland Assembly Commission

Published status

complete

Latest release reference

071236-2026

CPV codes

Common Procurement Vocabulary (CPV) codes: 48100000, 48460000, 48480000, 48900000, 72222300, 72260000

Published tags

award, contract

Latest record Bidwake loaded from this source

27 Aug 2026

The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.

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Observed notice trail

How the published record developed

Events follow the publisher date where one is available. “Seen by Bidwake” is the date this service first found the record.

1. Tender notice observed

   30 Mar 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   029172-2026

   Published tags

   tender

2. Tender record updated

   9 Apr 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   032423-2026

   Published tags

   tenderUpdate

3. Tender record updated

   9 Apr 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

   Record references

   Release reference

   032514-2026

   Published tags

   tenderUpdate

4. Award notice observed

   8 Jul 2026

   Latest variant observed by Bidwake on 16 Jul 2026.

   Open this official Find a Tender notice

Awards and suppliers

Published award and contract facts

• Provision of an IT Service Management (ITSM) Solution

  Buyer: Northern Ireland Assembly CommissionSupplier: Alemba Ltd.

  End date in notice

  28 Jul 2030Date from the linked contract

  Value shown in notice

  £419,000Value from the linked contract

  Official source

  Open the official Find a Tender notice for Provision of an IT Service Management (ITSM) Solution

  About this figure

  • This figure comes from the linked contract record. Overall totals continue to use the separately published award value.
  • The dates published for the award and the linked contract do not agree. A contract end date is shown only when the linked records agree.

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  Source

  Find a Tender

  Award or lot reference

  1

Related evidence

Published terms and linked processes

No recurrence, renewal or options wording appears in these notices.

No exact source-published process relationship was found.