Award notice observed
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072692-2026- Published tags
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Public procurement
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ocds-h6vhtk-06d8c3Published facts
072699-2026The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.
Observed notice trail
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Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
072692-2026Award notice observed
Latest variant observed by Bidwake on .
Open this official Find a Tender notice
072699-2026Awards and suppliers
Buyer: GA TRAINS LIMITEDSupplier: BLACKBOX COMPANY (UK) LIMITED
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